Support Officer Level 1 & 2 Zaventem (French & Dutch)

Job description

As a Support Officer, you will:

• Provide technical support to users of computers and applications, including hardware, general software, and our proprietary software programs.
• Offer first and second line support.
• Initially attempt to resolve issues directly, provide appropriate referrals, or arrange for an on-site technician if necessary.
• Handle problem reports or inquiries submitted by customers via phone or email, and respond accordingly.
• Document issues and the solutions implemented.
• Manage warranty requests for hardware problems and follow up on them.

Profile

• You hold an IT-related degree and may already have relevant experience.
• You possess strong knowledge in:
  • Microsoft Windows 10 and 11
  • Microsoft Office Suite (Word, Excel, and Outlook)
  • Microsoft 365
  • Microsoft Windows Server 2016, 2019, and 2022
  • Firewalls (Checkpoint), networks, and printers
  • Installation, configuration, and repair of PCs, servers, and networks
  • Proficiency in both Dutch and French is essential.
• You are customer-oriented, communicative, eager to learn, capable of working autonomously, and team-oriented.

Organisation and department description

My client provides software and IT solutions for legal, real estate, and business professionals, enhancing their efficiency and productivity through advanced technology and tailored services.

4oOffer An open-ended contract 
A modern working environment, activities, sports, relaxation...
An attractive salary and extra-legal benefits 
A great atmosphere among colleagues, with evenings and afterworks on the program 
Remote working, flexible working hours and 12 extra days vacation