IT Business Analyst

As a Technical Account Manager, you collaborate with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
Your responsibilities
Your main responsibility as a Technical Account Manager is to take the lead on the technical implementation part of the deal to close the deal together with sales.
Besides that your responsibilities are the following:

• You provide presales technical expertise to the sales team and customers during the sales process and give technical input into bid proposals, projects and technical documents within the sales process, and identifies additional sales opportunities within existing customers. Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed architecture. Develop an effective communication with the customers and partners.

• You create and maintain own network with technical partners and customers to be in control of changes and to be informed about changes in the market. Maintains up-to-date and comprehensive knowledge of the organization’s and competitors’ products and/or services and translate into requirements for the company products. Participate in conferences, shows, exhibitions when appropriate. Opportunistically pursues additional business development opportunities within customer firms, ensures these opportunities are effectively covered and followed by the sales team.

• You collaborate with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers. Support during customer roadmap/project meetings with Marketing and Sales if required. Monitors R&D / customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure. Provides coaching and professional development to company’s members. Need to provide the feedback to product development regarding the customer feedback and market trends.

The following tasks will be part of your responsibilities:

• Analyze in tight collaboration with end-users (and other stakeholders) their business needs and translate these into software change requests
• Continuously follow up/investigate business processes in order to keep optimizing these
• Do business modelling and functional analysis
• Interact with development teams to ease their understanding of new requirements
• Test new software developments and train users
• Provide helpdesk support for new software developments
• Train users on new software
• Provide references for users by writing and maintaining user documentation
• Travel when needed to other sites and roll out new software implementations
• Act as project manager on new start ups:
  • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
  • Prepare material for and deliver presentations to projects
  • Coach/guide change management processes
• Keep track of innovations which can be used to optimize our business processes

• Daily administration and support of our Salesforce implementation including but not limited to managing multiple user setup, profiles and roles, fields, record types, page layouts, workflow and validations;

• Participate and lead in business process review workshops and perform detailed analysis of business requirements

• Develop solutions to business requirements using Salesforce and Force.com platform capabilities

• Assist with development of training curriculum

• Migrate data from customer legacy systems, or Exchange using Salesforce data migration tools

• Take a primary role in devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing;

• Keeping on top of new Salesforce features and functionality, specifically Lightning and providing recommendations for process improvements;

• Keep application users informed about system functionality and enhancements;

• Provide Salesforce users with technical support;

• Logging and tracking identified system problems through resolution;

• Creating and maintaining documentation on processes, policies, application configuration and help related materials for users

• Working closely with  Salesforce partner ecosystem including technology providers, App Exchange partners and implementation partners