Salesforce Specialist

• Daily administration and support of our Salesforce implementation including but not limited to managing multiple user setup, profiles and roles, fields, record types, page layouts, workflow and validations;

• Participate and lead in business process review workshops and perform detailed analysis of business requirements

• Develop solutions to business requirements using Salesforce and Force.com platform capabilities

• Assist with development of training curriculum

• Migrate data from customer legacy systems, or Exchange using Salesforce data migration tools

• Take a primary role in devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing;

• Keeping on top of new Salesforce features and functionality, specifically Lightning and providing recommendations for process improvements;

• Keep application users informed about system functionality and enhancements;

• Provide Salesforce users with technical support;

• Logging and tracking identified system problems through resolution;

• Creating and maintaining documentation on processes, policies, application configuration and help related materials for users

• Working closely with  Salesforce partner ecosystem including technology providers, App Exchange partners and implementation partners

• 5+ years of hands-on experience administering and maintaining applications on the Salesforce.com Platform in a Multi-Org environment supporting variety of Business Functions

• Significant production experience implementing and administering Salesforce Marketplace app add-ons such as Copado (DevOps), CPQ, Conga, DocuSign SharinPix, and others.

• Architect mindset to assess strongest user experience benefits, while considerate of integration points, performance, security, and utilization of Salesforce core functionality when designing solutions.

• Full understanding of the Salesforce.com platform and administration of said platform.

• Salesforce.com Advanced Administrator certification is desired.

• Familiarity with Apex Code, Lightning Components and general development practices is a nice to have.

• Strong grasp of web/mobile technologies, emerging trends and Big Data technologies.

• Experience working within the manufacturing and/or building industries is desired.

• Successfully provided Salesforce.com administration services for a scaled a web/mobile product that serves an engaged and growing user base.

• Experienced with global Salesforce.com environments and deployments across multiple geographical regions, such as North America and Europe

• Experienced with both Service and Sales cloud functionality

• Strong understanding of SDLC, PM and Agile methodologies

• Experienced working within an  IT Governance model (e.g. Cobit, ITIL, ISO 27001)

Additional Skills:

• Experience with Salesforce Pardot/Marketing Cloud and B2B Commerce Cloud

• Ability to present complex information clearly and concisely to different levels of the organization (written and verbal – i.e. PowerPoint)

• Business process flows and modeling

• Strong analytical and critical thinking skills

• Ability to handle multiple priorities; changing course and direction as needed.

• Foster an open/partnering mentality to help improve overall team performance.

• Curious and actively inquisitive about the outside world and learning about new ideas for improvement

Benefits of Employment: The company recognizes that its success is due to the strength of its employees. A primary goal is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork . We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.