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19/12/2025

Manager IT Support Team - International Context - Sustainability Sector

Team leadership:

  • Define objectives, roles, and priorities for the IT Operations team.
  • Remove operational blockers and support decision-making.
  • Conduct regular one-to-one meetings, performance reviews, and development planning.
  • Foster a culture of accountability, learning, and high-quality problem solving.
  • Balance operational workload with project commitments.

Operational management:

  • Oversee reliable delivery of internal IT services across multiple offices.
  • Implement and monitor KPIs, SLAs, and performance metrics.
  • Develop and maintain the IT Operations roadmap.
  • Strengthen or redesign ITIL processes including incident, change, and knowledge management.
  • Maintain clear documentation and operational procedures.

Technical oversight:

  • Define and evolve IT Operations services and architecture.
  • Ensure systems remain secure, resilient, and up to date.
  • Support continuity planning, including backup and disaster recovery.
  • Remain informed on emerging technologies and propose improvements.
  • Perform limited hands-on technical support when on-site presence in Brussels is required.

Stakeholder and vendor management:

  • Align IT operations with business priorities through close stakeholder engagement.
  • Communicate progress, risks, and timelines to leadership.
  • Manage vendors, evaluate solutions, and negotiate agreements.
  • Ensure adherence to internal security standards and external requirements.

 

Permanent
Brussels
Euro 0 Per Month

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