Senior Global Netwerk Engineer

Reporting to the Global Master Data Manager, the primary responsibility of this role is to support the accuracy, setup, and maintenance of the company’s master data. You will ensure data quality and integrity across business applications, including the ERP system.
In this role, strong analytical skills are essential to understand and execute business data requirements.
The Data Management Analyst must understand the importance of data quality across the organization, including aspects such as information lifecycle management, data modeling, master data management, and gathering business requirements.
You will work with various ERP systems such as JDE, Mapics, Navision, and Business Central, as well as workflow and invoice automation tools like Bottomline, Datahaven, and Inspyrus.
Where needed, you will collaborate with various departments across both business and IT functions.

Detailed Job Responsibilities

Analysis (70%)

• Execute master data setup and configurations within ERP systems.
• Coordinate data requests and ensure compliance with data quality standards.
• Analyze business requests for accuracy and alignment with company policies.
• Monitor data quality, perform cleansing activities, and identify process improvement opportunities.
• Collaborate with business teams to provide data-driven insights and support the resolution of master data issues.

Data Continuity and Process Improvement (20%)

• Review and improve guidelines for master data requests.
• Provide support to IKO business departments regarding master data.
• Contribute to internal projects involving data analysis and process optimization.

Collaboration and Cross-Functional Support (10%)

• Apply data audit methods and procedures to ensure data integrity.
• Participate in internal projects that require data and business analysis.
• Collaborate with cross-functional teams to gather requirements and provide analytical input.

 

As a Technical Account Manager, you collaborate with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
Your responsibilities
Your main responsibility as a Technical Account Manager is to take the lead on the technical implementation part of the deal to close the deal together with sales.
Besides that your responsibilities are the following:

• You provide presales technical expertise to the sales team and customers during the sales process and give technical input into bid proposals, projects and technical documents within the sales process, and identifies additional sales opportunities within existing customers. Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed architecture. Develop an effective communication with the customers and partners.

• You create and maintain own network with technical partners and customers to be in control of changes and to be informed about changes in the market. Maintains up-to-date and comprehensive knowledge of the organization’s and competitors’ products and/or services and translate into requirements for the company products. Participate in conferences, shows, exhibitions when appropriate. Opportunistically pursues additional business development opportunities within customer firms, ensures these opportunities are effectively covered and followed by the sales team.

• You collaborate with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers. Support during customer roadmap/project meetings with Marketing and Sales if required. Monitors R&D / customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure. Provides coaching and professional development to company’s members. Need to provide the feedback to product development regarding the customer feedback and market trends.

The Business Analyst is responsible for discussing and analyzing clients’ requirements and processes.

 

(S)he will act as the single point of contact between various business stakeholders and  will ensure client sponsor satisfaction by effective and timely communication including status reporting, continual risk assessment and escalation, and resolution of issues as they arise. (S)he will ensure high quality of deliverables within the approved scope, cost & timeline. In collaboration with  the  project manager, (s)he  may  coordinate team’s tasks and project evolution. When requested, the business analyst will also provide tailor-made coaching services to clients and ensure their efficient follow-up.

 

Key responsibilities

• Business Requirements elicitations, modelling & validation
• Reviewing functional specifications
• Executing, following & managing tests
• Reporting status to manager
• Following defects
• Following change requests
• Training end-users to new system/process