onderhoudsman gebouwen

 Your responsibilities : 

• Support a multidisciplinary squad (developers, analysts, testers…) to deliver high-quality applications in a constantly evolving technological environment.

• Remove obstacles, manage dependencies, support the Product Owner, and ensure the consistency of deliverables.

• Coordinate releases, participate in Scrums of Scrums, and ensure smooth delivery processes.

• Create a healthy team dynamic: regular feedback, coaching, effective retrospectives.

• Participate in large-scale projects using modern technologies (API, Kafka, React, Cloud, AI…).

The following tasks will be part of your responsibilities:

• Analyze in tight collaboration with end-users (and other stakeholders) their business needs and translate these into software change requests
• Continuously follow up/investigate business processes in order to keep optimizing these
• Do business modelling and functional analysis
• Interact with development teams to ease their understanding of new requirements
• Test new software developments and train users
• Provide helpdesk support for new software developments
• Train users on new software
• Provide references for users by writing and maintaining user documentation
• Travel when needed to other sites and roll out new software implementations
• Act as project manager on new start ups:
  • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
  • Prepare material for and deliver presentations to projects
  • Coach/guide change management processes
• Keep track of innovations which can be used to optimize our business processes

• Daily administration and support of our Salesforce implementation including but not limited to managing multiple user setup, profiles and roles, fields, record types, page layouts, workflow and validations;

• Participate and lead in business process review workshops and perform detailed analysis of business requirements

• Develop solutions to business requirements using Salesforce and Force.com platform capabilities

• Assist with development of training curriculum

• Migrate data from customer legacy systems, or Exchange using Salesforce data migration tools

• Take a primary role in devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing;

• Keeping on top of new Salesforce features and functionality, specifically Lightning and providing recommendations for process improvements;

• Keep application users informed about system functionality and enhancements;

• Provide Salesforce users with technical support;

• Logging and tracking identified system problems through resolution;

• Creating and maintaining documentation on processes, policies, application configuration and help related materials for users

• Working closely with  Salesforce partner ecosystem including technology providers, App Exchange partners and implementation partners