Service Delivery Manager (trilingual NL/FR/EN)


Description de fonction
  • Trilingual Dutch / French / English

  • Minimum 4 years relevant experience and expertise in

    • Service Management

    • Manage resources (team, time, budget, tasks, virtual teams)

    • B2B client management

    • Operational environment

    • Coordination of experts

  • Good knowledge in contract management, SLAs, and finance

  • Good knowledge of Managed Services Implementations in the area of WPaaS, DC, NetSec (strong asset)

  • Team player & quick learner

  • Focus on delivering service management to meet the expectations in accordance with SLAs

  • Act as a tactical SPOC (Single Point of Contact) during the operational lifecycle of a contract,
    ensuring an efficient relationship between the customer and the various internal departments or external partners involved in the delivery of the services

  • Coordinate the service delivery of the solutions to the client through regular Service Review Meetings
    with the customers

  • Organize internal ATM (Account Team Meetings) with the main internal stakeholders (pre)sales, technical and service consultants, engineers, architects, etc

  • Define and manage concrete action plans and improvement plans

Descriptif de l’organisation et du département

iStorm Projects is the IT Consulting practice powered by the Select Group. Above all iStorm Projects is a human adventure in an ever-changing technological world. Our goal is to focus on the well-being of our consultants by putting them in the center of every IT projects. Invest in our Human Capital via trainings, competence management and career path is also part of our DNA.

iStorm Projects – Powered by genuine people for digital success.


Besides challenging assignments at Belgian top companies, iStorm Projects offers to his consultants:

  • Dedicated training possibilities & a tailor-made Personal Development Model (PDM).
  • The opportunity to keep track of new technologies & trends.
  • The opportunity to expand & share your knowledge in your specialization area.
  • Enthusiastic colleagues who share your passion.
  • Great company events.
  • A competitive salary and extralegal benefits according to your experience (Car and fuel card, group- and hospitalization insurances, specific expense allowances …)
Service Delivery Manager (trilingual NL/FR/EN) Informations offres d'emploi
TI - Gestion de projets
Project Sourcing
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