Description de fonction- To serve as our customers' first point of contact and to assist them in resolving connectivity and networking issues
- To analyse support requests and evaluate their complexity and priority
- You will also be responsible for the followup and reporting of allocated requests and interventions
- Order preparation, router inventory management, configuration, and site installation for new provisioning
- Supervision the network to proactively tackle complications
- Taking part in duty service to support 24/7 SLA
- Providing cover and support to the rest of the team when required
- Collaborating with external partners to ensure prompt and efficient assistance in the necessary areas
Profil- You have a strong affinity for IT, technology, and innovation, and you have a technical degree or can demonstrate your technical knowledge through work experience
- You communicate well and efficiently in French, Dutch and English. Knowledge of other languages is a plus
- We are looking for somebody who has a positive attitude and has a strong eagerness to learn more about our products and services
- You are a born team player and dedicated in what you do
- Serviceminded and customers-oriented, but also sufficiently stress-resistant to cope with unexpected situations
- You can work independently, you are flexible and a problem solver
- A good sense of customer care and pride in customer satisfaction
You have a practical knowledge in the following technologies and services:- VLAN, VPN, WAN interfaces, LAN management, IP routing, basic firewall configuration, and mobile technology (3G/4G/5G and satellite)
A plus for the following experiences and huge appetite:- To learn about new technologies (SDWAN, SDN)
- For creating innovative solutions (4G bonding, Mobile VPNs, hybrid deployments)
Descriptif de l’organisation et du département
The company is a telco managed service provider, specialising in helping SMEs to migrate from legacy architecture to SD-WAN wireless networks.
Offre
A nice job in a great team. Rapidly growing, high paced and a very cool atmosphere.