PROJECTS
FR
NL
FR
EN
Homepage
Expertises
Project Management
Software Development
IT Infrastructure
Consulting & enterprise architecture
Cyber Security
Digital & Analytics
Votre carrière
Jobs
iStorm Projects Academy
Nos collaborateurs
Procédure de candidature
À propos d'iStorm Projects
Pourquoi iStorm Projects
Notre équipe
Partie du groupe Select
Certifications
Blog
Contact
Projects
Expertises
Votre carrière
À propos d'iStorm Projects
Blog
Contact
FR
NL
FR
EN
Retour
Search by keyword
IT Support Engineer - iSP
Brussels
I
Consulting
Je veux postuler directement
Description de fonction
The Service desk 1st and 2d line support role is key in being the first point of contact for customers contacting the client to report requests, issues and incidents related to the client Computer Systems, Applications and Services.
Within the Customer Support Team, you will report to the Customer Support Manager. You will closely work with the client customers, and operation colleagues
Profil
Level 1&2 customer support related to technical issues and queries involving the client Computer Systems, Applications and Services
Quickly and accurately determine incident scope and impact
Correctly logging incidents and requests in Service Desk ticketing system, categorising, and prioritising them in line with the client procedures
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Following faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Track issues to resolution, ensuring timely and appropriate ticket closures
Technical services and support Microsoft related products, Network solutions/technologies, EDI, Oracle Database, Jira, Java Enterprise application
Diagnosing system errors and other issues
Maintain compliance with all company policies and procedures
Identify and escalate situations requiring urgent attention
Maintain and develop own knowledge and skills to assist with first time fault resolution
System documentation maintenance and review in Confluence
Descriptif de l’organisation et du département
iStorm Projects is the IT Consulting practice powered by the Select Group. Above all iStorm Projects is a human adventure in an ever-changing technological world. Our goal is to focus on the well-being of our consultants by putting them in the center of every IT projects. Invest in our Human Capital via trainings, competence management and career path is also part of our DNA.
iStorm Projects – Powered by genuine people for digital success.
Offre
You receive an attractive salary package with many extra-legal benefits (company car, meal vouchers, insurance,…). All this in a fascinating work environment where you have many opportunities for development.
Je veux postuler directement
J’ai encore une question
IT Support Engineer - iSP
Informations offres d'emploi
Numéro d’offre d’emploi:
112061
Spécialisation:
IT Infrastructure
Type de contrat:
Project Sourcing
Quel est mon itinéraire ?