(Junior) Support Engineer

zaventemITelecommunication Services

Job description
  •  To serve as our customers' first point of contact and to assist them in resolving connectivity and networking issues
  • To analyse support requests and evaluate their complexity and priority
  • You will also be responsible for the followup and reporting of allocated requests and interventions
  • Order preparation, router inventory management, configuration, and site installation for new provisioning
  • Supervision the network to proactively tackle complications
  • Taking part in duty service to support 24/7 SLA
  • Providing cover and support to the rest of the team when required
  •  Collaborating with external partners to ensure prompt and efficient assistance in the necessary areas
  • You have a strong affinity for IT, technology, and innovation, and you have a technical degree or can demonstrate your technical knowledge through work experience
  • You communicate well and efficiently in French, Dutch and English. Knowledge of other languages is a plus
  • We are looking for somebody who has a positive attitude and has a strong eagerness to learn more about our products and services
  • You are a born team player and dedicated in what you do
  • Serviceminded and customers-oriented, but also sufficiently stress-resistant to cope with unexpected situations
  • You can work independently, you are flexible and a problem solver
  • A good sense of customer care and pride in customer satisfaction
You have a practical knowledge in the following technologies and services:
  • VLAN, VPN, WAN interfaces, LAN management, IP routing, basic firewall configuration, and mobile technology (3G/4G/5G and satellite)

A plus for the following experiences and huge appetite:
  •  To learn about new technologies (SDWAN, SDN)
  • For creating innovative solutions (4G bonding, Mobile VPNs, hybrid deployments)
Organisation and department description The company is a telco managed service provider, specialising in helping SMEs to migrate from legacy architecture to SD-WAN wireless networks.Offer A nice job in a great team. Rapidly growing, high paced and a very cool atmosphere.
(Junior) Support Engineer Vacancy information
IT Functional
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