ITIL Process Analyst for Managed Services Delivery

BrusselsIIT consulting

Job description
  • Act as a strategic Consultant on future Infrastructure enhancements of our client.
  • Realize and manage assessment of the existing IT operational structure for delivery of Infra Managed Services in-line with assigned SLA’s
  • Improving the quality of the daily activities in a “Continuous Improvement” mindset
  • Identify efficiency areas and determine future technology roadmap in collaboration with team and customer
  • Lead the activities related to an eventual modification of the IT operational structure (Creation of new organization, IT services and support, necessary Hand Over…)
  • Promote effective communication across the different entities/stakeholders
  • Max 10 years' professional experience
  • Fluent in English, both written and spoken, and mastery of one of our national language (French or Dutch)
  • Sound knowledge & experience of IT Service Management (ITIL) & IT Infrastructure Operations
  • Proficient with Microsoft office tools
  • Knowledge of Service Now is a strong asset 
  • Experience of large organizations
Organisation and department descriptioniStorm Projects is the IT Consulting practice powered by the Select Group. Above all iStorm Projects is a human adventure in an ever-changing technological world. Our goal is to focus on the well-being of our consultants by putting them in the center of every IT projects. Invest in our Human Capital via trainings, competence management and career path is also part of our DNA. OfferBesides challenging assignments at Belgian top companies, iStorm Projects offers to his consultants:
  • Dedicated training possibilities & a tailor-made Personal Development Model (PDM).
  • The opportunity to keep track of new technologies & trends.
  • The opportunity to expand & share your knowledge in your specialization area.
  • Enthusiastic colleagues who share your passion.
  • Great company events.
  • A competitive salary and extralegal benefits according to your experience (Car and fuel card, group- and hospitalization insurances, specific expense allowances …)
ITIL Process Analyst for Managed Services Delivery Vacancy information
IT Project Management
Project Sourcing
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